SKU: 87034764286
high plateau coconut palm

high plateau coconut palm Beccariophoenix madagascariensis (Madagascar Coconut Palm) (Seeds) – VIRIAR

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Description

high plateau coconut palm Beccariophoenix madagascariensis (Madagascar Coconut Palm) (Seeds) – VIRIARBeccariophoenix madagascariensis Madagascar Coconut Palm Critically endangered endemic species with elegant coconut like appearance and remarkable conservation significance About Beccariophoenix madagascariensis Beccariophoenix madagascariensis, commonly known as the Madagascar Coconut Palm or Marojejy Coconut Palm, is a striking palm species endemic exclusively to Madagascar. Named in honor of Italian botanist Odoardo Beccari, this remarkable member

Beccariophoenix madagascariensis

Madagascar Coconut Palm

Critically endangered endemic species with elegant coconut-like appearance and remarkable conservation significance

About Beccariophoenix madagascariensis

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Beccariophoenix madagascariensis, commonly known as the Madagascar Coconut Palm or Marojejy Coconut Palm, is a striking palm species endemic exclusively to Madagascar. Named in honor of Italian botanist Odoardo Beccari, this remarkable member of the Arecaceae family has gained significant attention in recent decades due to both its ornamental value and its critically endangered status in the wild.

This species was believed extinct until its rediscovery in the 1980s in limited stands within Madagascar's eastern rainforests. With its distinctive coconut-like appearance and remarkable adaptability to various cultivation conditions, Beccariophoenix madagascariensis has become increasingly vital in conservation efforts and tropical landscape applications worldwide.

Conservation Priority: Classified as Critically Endangered on the IUCN Red List, Beccariophoenix madagascariensis represents a compelling intersection of botanical beauty and urgent conservation need. Thoughtful cultivation and propagation contribute significantly to species preservation while raising awareness about Madagascar's extraordinary biological heritage.

For horticulturists, landscape designers, and conservation-minded enthusiasts in tropical and subtropical regions, this remarkable palm offers a compelling opportunity to appreciate Madagascar's unique flora while contributing to species preservation through thoughtful cultivation practices. The combination of ornamental appeal and conservation significance makes this species exceptionally valuable in contemporary horticultural contexts.

Botanical Description

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Growth Habit & Trunk Structure

Develops as a solitary, upright palm typically reaching heights of 12–20 meters (40–65 feet) at maturity. The trunk is straight, columnar, and relatively thick, measuring 30–45 cm (12–18 inches) in diameter. A light gray to grayish-brown surface displays prominent ring-like leaf scars forming as older fronds are shed, creating distinctive visual character.

Foliage & Crownshaft

The crown consists of numerous pinnate (feather-like) fronds forming a dense, rounded canopy. Each frond measures 3–5 meters (10–16 feet) with leaflets arranged regularly along the rachis in a single plane, creating a flat, elegant profile. Foliage presents medium to dark green coloration with glossy surfaces. Young fronds emerge with bronze to reddish tints before maturing to green. A distinctive crownshaft forms at the base of each frond—a smooth, tubular structure surrounding the growing point displaying green to blue-green coloration that enhances ornamental value.

Reproductive Structures & Fruits

Mature specimens produce inflorescences emerging from below the crownshaft, developing into large, branched structures bearing numerous small, cream-colored flowers. Following pollination, these develop into rounded fruits approximately 2–3 cm (0.8–1.2 inches) in diameter. Fruits undergo color transformation from green to brown at maturity, each containing a single seed valuable for propagation and species preservation.

Natural Habitat & Distribution

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Endemic Status & Distribution

Endemic to Madagascar: Exclusively native to Madagascar's eastern regions. Rediscovery History: Believed extinct until rediscovered in 1980s in fragmented stands. Primary Location: Limited populations in Mantadia National Park and nearby rainforest regions. Wild Population: Only a few hundred mature individuals estimated to remain in fragmented habitats.

Native Rainforest Environment

Natural habitat consists of humid tropical lowland to mid-elevation forests with annual rainfall of 1,500–2,500 mm (59–98 inches). The species typically grows in areas with well-draining, humus-rich soils, often on slopes or well-drained plateaus where water does not accumulate. Temperatures in native range remain consistently warm, ranging from 20–30°C (68–86°F) throughout the year, creating ideal conditions for tropical growth.

Threats & Habitat Destruction

The critically endangered status stems from extensive habitat destruction through deforestation for agriculture, logging, and human settlement. Current wild populations are extremely limited and exist only in fragmented natural habitats. Conservation efforts focus on both in-situ protection of remaining wild stands and ex-situ preservation through botanical gardens and specialized collections.

Cultivation Requirements

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Climate & Cold Tolerance

Performs best in tropical and warm subtropical climates, corresponding to USDA hardiness zones 10a–11. Shows moderate cold tolerance for a tropical palm, with established specimens capable of withstanding brief exposure to temperatures as low as 0°C (32°F) with minimal damage. Prolonged cold exposure can be fatal, so protection in marginal zones is recommended.

Light Requirements

Tolerates light conditions ranging from full sun to partial shade. Young specimens benefit from protection from intense midday sun during establishment. Mature palms often perform admirably in full sun exposure in appropriately humid climates, developing more compact growth and robust structure. In drier regions, afternoon shade prevents leaf scorching and maintains better foliage appearance.

Soil & Drainage

Prefers well-draining, fertile soil mixtures with high organic content. Ideal pH range spans from slightly acidic to neutral (5.5–7.0). While adaptable to various soil textures, the palm performs poorly in heavy clay soils that retain excessive moisture, which can lead to root rot and fungal complications. Ensure excellent drainage in all planting situations.

Water Management

Regular irrigation maintains consistent soil moisture without waterlogging. During active growth periods in warmer months, more frequent watering supports optimal development. A slight reduction during cooler seasons prevents root issues. The palm shows moderate drought tolerance once established but displays optimal growth with regular moisture and can suffer from prolonged dryness.

Propagation Methods

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Seed Collection & Preparation

Fruit Maturity: Harvest seeds from fully ripe fruits displaying mature brown coloration. Pulp Removal: Soak fruits in water for 24–48 hours, then gently rub off softened material. Viability: Clean seeds demonstrate highest viability when planted fresh; germination rates decline with storage time. Conservation Impact: Seed collection from remaining wild populations enables broader cultivation and genetic diversity preservation.

Germination Process

Sow prepared seeds horizontally in well-draining medium consisting of equal parts peat moss, perlite, and fine orchid bark or coconut chunks. Position seeds with approximately one-third exposed above the medium surface. Maintain soil temperatures between 25–30°C (77–86°F) using bottom heat if necessary. Under optimal conditions, germination typically initiates within 2–3 months, though some seeds require up to 6 months.

Seedling Care & Development

Young seedlings require consistent moisture without waterlogging, high humidity, and filtered light during the establishment phase. Germination begins with root emergence followed by the first undivided leaf, with subsequent leaves gradually developing the characteristic pinnate form as the seedling matures. Growth is initially slow, with seedlings typically requiring 3–5 years to reach suitable size for landscape use.

Slow Growth Commitment: Propagation of Beccariophoenix madagascariensis represents a patience-requiring process that directly contributes to species preservation. Each successfully cultivated specimen helps secure the genetic future of this critically endangered endemic species.

Landscape Applications & Conservation

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Ornamental Uses

Functions as an impressive specimen palm creating striking focal points with its distinctive coconut-like appearance and elegant structure. The symmetrical crown and distinctive crownshaft provide architectural interest in mixed planting compositions. In tropical garden designs, combines effectively with understory plantings that thrive in similar light conditions, creating multi-layered landscape compositions reminiscent of natural forest structures.

Specialized Applications

For public and commercial landscapes in suitable climates, offers a distinctive alternative to true Coconut Palms in regions where the latter might struggle or present hazards from falling fruits. The palm's moderate salt tolerance makes it suitable for near-coastal landscapes where protected from direct salt spray, expanding potential applications in tropical and subtropical regions worldwide.

Conservation Contribution

Increasing presence in ornamental horticulture has inadvertently contributed to conservation by creating widespread appreciation for the species' beauty and raising awareness about Madagascar's endemic flora. Commercial propagation reduces collection pressure on wild populations while ensuring species' survival regardless of challenges in native habitat. Several botanical gardens maintain dedicated collections focused on Madagascar's endemic palms, including this species.

Quick Reference Summary

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Botanical Name
Beccariophoenix madagascariensis
Common Name
Madagascar Coconut Palm
Endemic To
Madagascar
Mature Height
12–20 meters
Hardiness Zones
10a–11
Conservation Status
Critically Endangered
Min Temperature
0°C (32°F)
Provider
VIRIAR.COM
VIRIAR.COM

Premium Provider of Exceptional Exotic and Rare Plants Worldwide

We specialize in authentic, carefully cultivated specimens selected with meticulous precision and unwavering commitment to quality excellence. All plants are professionally grown, healthy, and ready for immediate cultivation. Our commitment to conservation-minded propagation ensures sustainable practices.

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SKU: 87034764286

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4.6 ★★★★★
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Product Reviews
D
Verified Purchase
Deonn Venture
Phoenix, US
★★★★★ 5
Life Changing, and Superb Customer Service
Size: 12, Size: 12
Hey folks. I bought this model of Eufy while on sale a little over six months ago, and have used it daily since. Thinking about buying one? Do it. No regrets here, and I wish I had purchased one when I first began thinking about it a year and a half ago. I live next to the Gulf Coast in Florida, and coastal living = constant sand. Fine, white quartz sand ends up in your home constantly regardless of how many rugs and floor mats you place at entranceways. Our home is completely tiled, and the powdery sand sticks to everything, so it’s a never ending battle keeping the floors clean. We used to sweep pretty much daily in the morning, and then use a hand vac around corners in the evening just to keep up with it. We also have one cat, a Great Pyrenees, and an English shepherd, so sweeping daily was necessary to keep fur from drifting into giant globs in corners and under furniture. After purchasing the Eufy, and charging it up, we no longer have to sweep every day. The eufy is simply fantastic at getting up all the pet fur and sand. Instead of sweeping every morning, I now stare off vacantly out the window while drinking my coffee, and the eufy sweeps for me. My five year old named our Eufy “Mumford” and we created a face cut out from a roll of white window cling vinyl (purchased the white vinyl window cling on amazon too- it’s meant for those Cricut machines) for the little guy. Mumford is now a treasured family member. For reference, my house is all tile and is about 1500 square feet. The eufy can clean our dining room, living room, kitchen, bathroom, and playroom on a single charge, but since it doesn’t map out the rooms, I do place it in one room at a time, and block it off or shut the door. It does fine if I don’t block it off, but takes longer to get the job done. Since I keep the common areas clutter free, it is no trouble running the eufy every morning. I have my kiddos pick up anything on the floor, and then we hit the button and go about getting breakfast ready. If you are messier, or have a lot of clutter in your home- a Eufy probably isn’t the answer. It can’t do a good job if it isn’t able to roam around freely to vacuum. It fits under all of our furniture, and maneuvers well around my oak dining tables and chairs. If your home is very large and multi level, and you don’t want to pay attention - you may want something that maps your home. Eufy bumps around haphazardly, and when you leave it on long enough and run it consistently, it does a great job. I do not run it when we aren’t home, and I do not run it at night when we are sleeping. The last thing I want is for one of the dogs or the cat to get sick, and then have eufy run over the mess. Eeew. If you have pets, don’t make that mistake. If your home is larger than 1500 square feet, you’ll likely have to clean different sections at a time maybe on different days or nights of the week. Customer service is fantastic. After six months of daily use, our unit had a malfunction. The bumper on the right side would stick, and our unit would spin constantly clockwise. I contacted Eufy, and they did some troubleshooting with me, and when that didn’t fix the problem, I was sent a brand new unit. They emailed me a free return label to ship my old one back to them at no charge. All in all this is an excellent and helpful product, and the company that makes it is reliable and true to the warranty. I know several people that own one and love it, and have recommended it to friends and family members. Buy one!!!!!!
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Reviewed in the United States on November 27, 2020
G
Verified Purchase
Ghostndragon
Lake Worth, US
★★★★★ 5
Cleans so you don't have to... QUIETLY
Size: 07-C30
I previously bought a Deebot for use on our main level floor, where we spend most of our time at home. It works great and connects with our Google Home. But we run it in the middle of the weekdays because it's pretty noisy. Still, we really like the benefits of a robotic vacuum. So, we thought we might try it on our lower level. I set it up downstairs, but found that, while it seemed to pick up dirt, the back end bounced quite a bit over the berber carpet, which isn't an issue on the main floor which is hardwood with only one entry rug. So, we went about looking for an alternative for downstairs. We really wanted something that can connect with our Google Home, so that limited our options within our budget. There were lots of great reviews of iRobot products for carpet, but I had a hard time with the price. There were a few other brands, as well, but they were obscure brands, and I didn't want to be stuck with an expensive vacuum and no customer service. Eufy was a brand I kept in mind as I shopped because we'd had a lot of experience with their parent brand, Anker. They've always sold us a great product at a reasonable price, and importantly, if a product failed for any reason, we'd experienced great customer service. I finally decided I'd pull the trigger on the RoboVac 30C because it had the features we wanted. I ordered it from Amazon on Thanksgiving with a bunch of other stuff I wanted to get. I was a bit disappointed that there was no Black Friday pricing, but it was still very competitive over the deeply discounted Roomba models *(see below). It arrived on Sunday, so very quick shipping via Amazon Prime. We set it up right away. The first, VERY OBVIOUS thing we noticed... It's quiet* (see below). Way quieter than the Deebot. As we had hoped, it also picked up dirt from the carpet easily and without bouncing. The magnetic strips also helped to avoid another pitfall of the Deebot... We have these chairs with unusual bases that are low enough on the edges for the vacuums to drive themselves up on, then there's a hole about 3 inches from the edge that creates a cliff for the vacuum to get hung up on. Both vacuums will do that, but the Eufy 30C has those strips which it won't cross. Put the strips around the base of the chairs, and no hangups. The only issue right now is that, unfortunately, the Eufy app doesn't play with Google Home very well. We are assuming that will get fixed. And if it doesn't, the app works pretty well as a stand alone, which is the next best thing, so I won't dock any stars for that. Overall, I am extremely pleased with this vacuum so far. It does clean very well and doesn't have any problem doing approximately 400 square feet on a single charge around furniture and other odds and ends on the floor. *Customer service : Many vendors will contact Amazon customers shortly after purchase of one of their products to make sure all is well. Eufy did this. I thought I'd give them a preliminary review because I wanted to let them know that things were going well so far. I mentioned that it worked great (didn't know about the Google home issue, yet, but I was overall pleased). I mentioned as an aside that it was a tiny bit annoying that it arrived on Sunday and the Cyber Monday deal made a significant price difference. Still, I liked it enough that I wasn't going to be too annoyed. I certainly wasn't going to try to return it and buy it again to get the better price. A couple days later, they thanked me for my comments... And refunded me the difference in price. They definitely didn't have to. But it was pretty awesome of them. *Noise level: My hubby set up the schedule for the RoboVac 30C. He decided to go with the same schedule as the Deebot, on Monday, Wednesday, and Friday in the middle of the day. But instead of setting it up for 12:01 pm, he set it for am. It was running in the middle of the night and we didn't know it for 2+ weeks. I discovered it when I decided to make sure to have the app on my phone too and saw the scheduling error. To be fair, we sleep on the upper level of our modified split level house and the RoboVac is on the lower level, but I have ears like a bat, and had no idea. And yes, it's cleaning - - I've been cleaning out the dust bin for it regularly. Definitely wouldn't have been that way with the Deebot. So, yeah. It's quiet.
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Reviewed in the United States on December 16, 2018
B
Verified Purchase
Book Lover
Massapequa, US
★★★★★ 5
My little OCD cleaner - 2020 One Year UPDATE
Size: eufy 30
One year update: I bought my 2 Eufys Aug. 2019 and use them once a week or every two weeks and have come across some quirks. The most recent quirk is Eufy just stopping in the middle of a room with the blue light still on and no error beeps. Apparently, it stops for no reason. I hit the remote start and it continues its job. Another quirk is stopping and beeping with blinking light for some reason (keep your manual handy) and once was because of the front Pivot wheel not moving because of hair being wound around it. I popped the wheel off, cleaned out the hair, reset Eufy by pushing the reset button on the bottom and it then worked fine. Another quirk was getting to the stairs and for some reason couldn't turn around and started beeping. That time I just wiped the three sensors on the bottom and reset it and it was fine after that. One day, it just continually stopped for no reason that I could find. It just stops, no beeping and still fully charged. I just kept resetting it with the bottom reset button until it finally finished the room. That happened about 10 times that day. Over the winter, I had a stray cat decide she wanted to live with me, so now I have a cat with long hair and she sheds a lot. Eufy doesn't pick up large tufts of her hair from my rugs, so I use a hair mit on the worst spots on my rugs and then Eufy does a fine job on the rugs. Another tip, try using your magnet strips to divide up larger rooms. I ended up having to do that in my living room because otherwise it took forever for Eufy to hit every area. Now I divide it in half. When one half looks complete, I pick up Eufy and put it in the other half. That works well! Also, your magnet strips can be stuck to the side of your refrigerator for storage! I find that very handy. :) You really do need to clean Eufy between charges. I have my system broken down into Living room and kitchen. Clean and charge (about 4.5 hours), then the hallway, bathroom, bedroom. Clean it and charge. Then lastly, my office/sewing room. Clean it and charge. It takes only 5- 10 minutes to clean it between uses. I'm still thrilled I have these Eufys and have decided I will never be without a Robo Vac - ever. And hopefully Eufy will still be around when I need a replacement. I bought these partly because of the Anker name. I've bought other Anker products for years and they're always made well. End of update. I bought two of these yesterday with the Deal of the day and received them today. They both took about 3 hours to fully charge and then it was off to the races. One went downstairs and the other one upstairs. I left the Eufy downstairs in the basement to do its thing on low pile carpet and tile and went down to check on it periodically. Twice I found it stuck in strange places. One was on top of a small table base and the other was lodged next to my furnace. I'll just have to block those two areas next time. The one upstairs was in my kitchen for a good 45 minutes to an hour! OCD I'd say, but my kitchen is nice and clean. :) Rugs included. These do an excellent job with edge cleaning. The one in the kitchen miraculously followed the curves in the pedestal base on the table. Pretty cool. It also traveled over all my wood floor vent covers which is pretty impressive because they're pretty thick! It also fits under most of my furniture. I sent a Roomba back years ago because it wouldn't fit under my sofa, loveseat and tables. That made it useless for me. These fit under everything except a lowboy chest and 3 smaller tables in my living room...Swiffer will take care of those. The drop sensors worked perfectly at the stairs. It turned around instead of going down. The upstairs Eufy finished my kitchen, living room, entryway and was in the bathroom when the red light came on and is now charging. Both Eufys ran for the 100 minutes as stated in the manual. I emptied the upstairs bin twice, but only because I had stopped the Eufy to get it out of the kitchen and before I sent it to charge. The bin wasn't full either time, but had plenty of dirt and fuzz in it, so I'm happy with that! I decided I'm not programming a schedule because I don't need my house cleaned daily. It's just me here and no pets anymore, so I will manually turn them on once or twice a week. I did pick EVERYTHING up off my floors for this first cleaning, but that's just not ever going to happen again. It was a PIA and I could have vacuumed my entire house in the time it took to clear the floors. I'll leave the cords zip tied, but everything else is staying put next time. All that work defeats the purpose of having these. I am THRILLED TO DEATH with these though. Vacuuming is one of my least favorite chores. These will definitely be used weekly and I look forward to watching them work instead of me! Also, these are sooooo quiet. You can't even hear where they are in the same room as you if they're cleaning underneath something. I'm so glad I bought them and at an excellent price. The exorbitantly expensive robo vacs are just not feasible for me. Maybe if they had a 20 year life span, they would be, but they don't. I'm also not into controlling everything through a stupid app or WiFi. Don't need those and don't want those. I don't need NHS knowing when I'm vacuuming my house. These were worth every cent, IMO Great little vacs!
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Reviewed in the United States on August 5, 2019
L
Verified Purchase
LM
New York, US
★★★★★ 5
Love, love, love my 30 C Max!!
Size: 03-30C Slim Max
OMG! This is one the single best purchases I've made! It's a life changer! I can wash dishes, walk the dog, do laundry, work on computer, workout, work in the yard, go shopping, etc., while vacuuming. I love the multitasking it provides. Saves so much time and my floors have never been so consistently cleaned. I wouldn't say I hate vacuuming, but I do dislike it enough that I didn't vacuum as much as I should've. I dreaded taking vacuum out of closet, getting arm and back fatigue/achiness then needing to wrap it up to store it away..... I truly thought the Eufy would be something I'd end up returning because of poor performance or because I would simply not like or use it. Wrong, wrong, wrong. I loved it from the very first use!.... Can't understand why I hadn't bought one long ago! Everybody needs one; they just don't know it!..... I named it 'WOW' because that's what I kept saying as I watched it clean my floor. It cleaned under my bed which alone made it a keeper! It's quiet, so much so, during first uses I searched for it thinking it had turned off/stopped working when actually it was working perfectly, I just couldn't hear it. I had to go into the room and stand near it to hear it. An equally important factor is it doesn't frighten my easily frighten dog which could have been a deal breaker (happy dog = happy life). She just looks at, occasionally will follow, it with curiosity or ignores it. Probably the best compliment is my husband (who often thinks a purchase is not needed/money wasted) having said my WOW was a good/useful buy. I was shocked! Think his exact words were, "Getting that was a good idea". When I asked him why he said that, he said because it's helpful and it does a good job..... Set up was super easy (I don't use app. One reason I chose this model is I wanted to use manual remote). The included accessories show Eufy's thoughtfulness which helps to put their vac over the top. (I plan to use only original replacement brushes, filters in appreciation and support for their offering a quality product at a great price) ..... I thought I wouldn't like the random movement and had strongly considered the 30G Edge (took me forever to decide b/w the two), but I find I really like the randomness. I feel it similarly patterns the way I'd normally vacuum (as well as it being normal needing to pick up cords, etc. , so to me that isn't a negative). The random pattern makes it quick. Can use remote if feel a spot was missed (which is why I wanted remote), but it does clean whole area - just set it and forget it. I now know the slow, streamline pattern of the 30G Edge would have been frustrating..... I could go on and on, e.g., drop sensors work flawlessly, spot cleaning helpful for entry rugs, empty/cleaning dust bin/filter is quick and easy, boundary strips have been helpful - only downside is strip packaged in a roll makes it not lay straight once unrolled (ends curl up); perhaps it could be in strips instead of a roll, and to ensure no damage, I chose to use painter's tape to attach strip to floor, and battery life good so far. I have always needed to turn it off before battery ran low because the floors were done. Once I let it continue to test the battery length, but it was taking so long I ended up turning it off after approximately an hour. It successfully finds dock, takes extra time if obstacles blocking its way..... To end a long review I will lastly say I feel the suction power is very adequate; leaves passage trails on carpet and evidential proof in the dust bin! Like others, I chose Eufy because of Anker's reputation, and because of the good customer service reviews. Thinking of getting a second one for upstairs... Love, love, love my 30C Max!
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Reviewed in the United States on July 23, 2021
J
Verified Purchase
Jen
San Leandro, US
★★★★★ 1
One year in- DONT DO IT :(
Size: 01-X10 Pro Omni Black, Size: 01-X10 Pro Omni Black
ONE YEAR IN REVIEW I have mixed thoughts because I really like it, the app is great, it cleans great. I’ve stayed on-top of all the maintenance the app has asked me to do and found replacement parts here and there as needed. I have it run everyday and it does a great job, works about as good as I could have imagined in terms of cleaning. Unfortunately exactly one year after purchasing it, 6 days after the one year warranty expired, I started having issues. For about a week I got the same error of “roller brush stuck”. I cleaned the brush, paid for replacement parts, followed every trouble shooting suggestion in the app, same error. Contacted support and did everything they told me to do in terms of trouble shooting. On Reddit I learned this is a common problem and probably from a motor issue. Worked with support for a few weeks and eventually they offered to repair it for me, even though it was a few days over the warranty. Super stoked with that. But had the weirdest interaction with the support people, felt like I was dealing with some like 3rd party questionable service, just not the interactions I expected for such a “high end” expensive product. Contacted them through the app, got an email response and they sent me a shipping label. I packed it up very well, wrapped it up, and sent it off for repair. Like two weeks later get it back on my doorstep, in the same box I sent it in, but all squished. Vacuum just set ontop of the same bubble wrap I sent it in, but like not wrapped or protected . Device was clearly beat up, everything in the box was wet and there were random parts scattered throughout the box and a panel missing from the top of the vacuum that wasn’t even in the box. Also just realized MULTIPLE parts are missing. I’m not only missing a random panel, but also a brush guard, filter and dust bin, all pieces that I sent in. I literally feel like I got scammed. So confused and disappointed. For like a $900 vacuum and only one year out, I’m disappointed to have had such a major issue so quickly and to have such an unprofessional experience with the service group. I’ve never seen something packed so poorly and was shocked, like actually dumbfounded to have found that parts are missing and like such an obvious one too, literally the panel on-top, I noticed it before the box was even open all the way. I couldn’t tell you if it worked or not because with exposed wiring and chips from the missing panel plus all the other missing parts, it literally cannot be used, it’s useless. No idea what to do now besides pray they sent me parts or just replace the thing. UPDATE: 40 something emails later I finally begged someone to send me a new device. Their original suggestion was for me to buy all the replacement parts they took and they would refund me 15% back, ridiculous in my opinion, but I literally cannot buy the most important part, the top panel that was stolen, it’s not something they sell. The “new” device they finally sent me was all scratched up with dirt, gravel, kitty litter and cat food scattered throughout the packaging. The vacuum was literally covered in the gravel and all scratched up. Clearly a returned device that was sent back dirty and no one cleaned it up before sending it to me. I thought it was all cleanable but the scratches were deep and one is right over the camera. I asked if I could exchange it and was literally told I should be grateful they sent me anything and they wouldn’t help me anymore… The customer service is so bad it’s just not worth it, get something else, save yourselves the struggle. Because of all this, I wouldn’t recommend this product. For the price, I’d expect it to last more than a year without a major repair issue needed (replacing the motor) and I’d expect better customer service and a better warranty. Stay away, it’s too expensive and too risky :(
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Reviewed in the United States on July 28, 2025

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